VNPT 1022

Reception, Coordination, and Monitoring Platform

VNPT 1022 is a platform for receiving, coordinating, and monitoring feedback and petitions from citizens and businesses via multiple channels such as call centers, web portals, mobile apps, Zalo, and other digital channels. The system supports content categorization, location identification via coordinates, automatic routing to the appropriate agency or administrative unit (commune/ward) for resolution, SLA tracking, task reminders, response management, and satisfaction assessment. The solution can be deployed independently or integrated with vnCitizens, iGate, IOC, GIS, SMS, and Email systems, while providing dashboards for leadership.

Key advantages

Implementation Experience

Deep understanding of feedback and petition handling processes across various provinces and cities.

Multi-channel Support

Multi-channel support combining 1022 software, call centers, and call center staff.

Advantages

Capable of routing based on location, coordinates, and organizational structure.

VNPT Ecosystem Integration

Seamless integration with vnCitizens, iGate, IOC, GIS, SMS, Email, and information security systems.

AI Development

Features an AI development platform for feedback categorization, spam detection, and speech-to-text conversion.

Key features

Receive feedback and proposals via multiple channels: call center, web, app, and Zalo.
Classify content, determine location via coordinates, and automatically route to the appropriate handling agency.
Monitor SLAs, send reminders, provide responses, and assess satisfaction levels.
Integrate with vnCitizens, iGate, IOC, GIS, SMS, and Email; provide management dashboards.

Extensive practical implementation experience and deep understanding of feedback/proposal handling processes across many provinces and cities.
Comprehensive multi-channel support: software, call center systems, and call center personnel.
Deep integration with the VNPT ecosystem and local data platforms.
Features an AI-powered platform: feedback classification, speech-to-text conversion, and resolution suggestions.
Nationwide VNPT network supports rapid resolution of arising issues.