Proactive public services

Data-driven public service model

Proactive public service is a data-driven service delivery model in which the system automatically retrieves information from national, local, and specialized databases to detect events triggering administrative obligations for citizens and businesses; it then proactively issues notifications, prepares dossiers, and proposes or automatically executes administrative procedures.

Key advantages

Available data

Leverage existing data sources from the iGate systems deployed by VNPT for seven ministries.

Flexible connectivity

Allows a locality to connect with multiple systems of ministries and sectors.

Automatic detection

Detects events triggering administrative obligations for citizens and businesses.

Proactive service

Proactively sends notifications, prepares dossiers, makes proposals, or automatically executes procedures.

Key features

Leverage existing data sources from the iGate systems deployed by VNPT for seven ministries.
Flexible connection configuration, allowing a locality to connect with multiple systems of ministries and sectors.

Automatically retrieves data from national, local, and specialized databases.
Detects events triggering administrative obligations for citizens and businesses.
Proactively sends notifications, prepares dossiers, makes proposals, or automatically executes procedures.